SANTANA, Cinthia Monteiro de; BARBOSA, Aline Amaral Leal; CARVALHO, Raíssa Souto Maior Corrêa de; MELO, Fagner José Coutinho de; MEDEIROS, Denise Dumke de. A Kano-Based Decision Framework for Evaluating Customer Satisfactionin Face-to-Face Banking Services. Knowledge and Decision Systems with Applications, [S. l.], v. 2, p. 469–487, 2026. DOI: 10.59543/vnr6tp69. Disponível em: https://kadsa.org/index.php/kadsa/article/view/238. Acesso em: 26 may. 2026.