1.
Santana CM de, Barbosa AAL, Carvalho RSMC de, Melo FJC de, Medeiros DD de. A Kano-Based Decision Framework for Evaluating Customer Satisfactionin Face-to-Face Banking Services. kadsa [Internet]. 2026 Apr. 7 [cited 2026 May 26];2:469-87. Available from: https://kadsa.org/index.php/kadsa/article/view/238